Call for Papers: IJIEM Special Issue on Business Service Management and Service Level Agreement

["Patrick Hung" <Patrick.Hung@uoit.ca>]

Call for Papers

International Journal of Internet and Enterprise Management (IJIEM)
Volume 5, Issue 2, April-June 2007

ISSN (Online): 1741-5330 - ISSN (Print): 1476-1300 - Inderscience
Publishers
http://www.inderscience.com/browse/index.php?journalID=39

Special Issue on Business Service Management and Service Level Agreement

http://www.businessandit.uoit.ca/mdc
 

When two enterprise systems come to talk with each other, one of the
biggest challenges is the issue of interoperability in the context of
languages, protocols, and technologies. Business Services Networks (BSN)
are IT infrastructure intermediaries where business services can be
securely published, reused, and invoked based on Service Oriented
Architecture (SOA) standards. They allow providers to sell their service
and offer requestors a secure network to compose complex business
processes. With proper permissions, requestors can automate several
Business Service Management (BSM) functions such as: (1) analyze their
requirements and match them to network resources, (2) model their
business processes in a complete architecture, (3) define key
operational conditions for processes, (4) execute their processes on the
grid, and (5) monitor and manage processes in real-time. In addition,
BSN's extend the Enterprise Service Bus (ESB) of each network
participant by providing reliable Business-to-Business (B2B) transaction
management, Business-to-Government (B2G), and Business-to-Customer (B2C)
with Service Level Agreements (SLA). A SLA is a formal contract between
a services requestor and provider guaranteeing quantifiable issues at
defined levels only through mutual concessions. In general, a SLA is
used to specify the service level parameters that describe both
enterprise systems' guarantees and obligations.

In particular, this special issue focuses on original theory-,
application- and industry-oriented research and technical papers on
"Business Service Management and Service Level Agreement." Suggested
interested topics include, but are NOT limited to:
- Management of ICT in the Service Operations Sector
- Business Ethics, Excellence and Infrastructure Management 
- Engineering Service Process, Specifications, Execution and Level
Agreement
- e-Healthcare, e-Science and e-Banking: Issues and Implications for
Service Level
- e-Learning, e-Recruitment and e-Marketing Operations and Management
- e-Supply Chain Management Service Management and Level Agreement
- Social Modeling Treatment of Business Service Management and Agreement
- e-Service and Process-oriented Application Development Methods and
Architectures
- Composite Processes with Messages, Documents, and Services
- Services Operations, Quality Management, and Contract Specifications
- Automatic and Semi-automatic Services Contract Generation and
Management 
- B2B, B2G and B2C Processes for Service Contracting, Operations, and
Management 
- Semantic Support for Services Contracting, Operations, and Management 
- Virtual Organizations and Integration Issues for Service Management
and Operations
- Legal Issues in Services Contract and Operations
- Service Marketing and Relationship Management
- Decision Models and Decision Support Systems for Service-related
Management and Operations
- Agent-based Technologies for Service-related Management and Operations
- Measuring Service Quality in the New Economy
- Building Customer Loyalty and Electronic Communications in Service
Operations
- Case Studies, Prototypes, and Experiences


Guest Editors:

Patrick C. K. Hung and Terry Wu
Faculty of Business and Information Technology 
Management Development Center (MDC)
University of Ontario Institute of Technology (UOIT), Canada


Paper Submissions: 

All submitted papers will be double-blind peer-reviewed. The authors
should directly send their submissions to the Guest Editors via e-mail:
patrick.hung@uoit.ca; terry.wu@uoit.ca

For further information about submissions, please contact Dr. Patrick C.
K. Hung by email at patrick.hung@uoit.ca.


Schedule for Publication:

Paper submission:		February 17, 2006
Notification:			April 21, 2006
Submission of revision:	        May 12, 2006
Final notification:		June 2, 2006
Planned publication:		April-June, 2007


Submission Details:

For detailed submission information, please refer to:
http://www.inderscience.com/papers/index.php
http://www.inderscience.com/papers/about.php